- Deliver performance conversations that equip team members for greater success.
- Reduce resistance, increase reception and improve results through formal and informal performance communications.
- Master the ‘Art of Delivering Feedback.’
- Learn how to deliver difficult messages confidently and effectively.
- Find the fast wins through incremental improvements to energize and encourage team members.
- Provide the direction that allows team members to break through performance barriers.
- Make the most of ‘drive-by coaching.’
- Recognize and respond effectively to ‘teachable moments.
Presentation and discussion:
- The true impact of performance management – the benefits of coaching and feedback
- Coaching to reinforce and redirect
- Making the most of hallway, drop-by coaching
- Recognizing teachable moments in real time
- Formal coaching attributes – when, where, who and why
- Informal coaching attributes – when, where, who and why
- How much time do you spend in the coaching role?
Driving Performance Management Concepts into Actions
- What coaches (really) do
- Build an authentic commitment for coaching through coaching-impact stories
- Isolate the ‘how’ behind the ‘what’ of effective coaching
Develop a Mission Statement for Performance Communications:
Use four questions to develop a mission and guide performance conversations: What do you want this employee to:
Ensure Real Traction
- Presentation and discussion
- Find the incremental pushes
- Focus on high-impact actions and behaviors that produce results
- Help employees see beyond their actions to the impact they will have
Three ways to measure progress and success:
- Quantifiable through data
- Observable through behaviors
- Verifiable through feedback
Facilitating the Performance Conversation
Strategies to lower resistance and achieve authentic engagement:
- Choose behavioral versus judgmental language to increase receptivity.
- Practice transforming judgement language into behavioral language.
- ‘Master the Ask’ to encourage self-discovery and engagement.
- Participants will use a scenario to practice asking versus telling to facilitate self-discovery and achieve authentic commitment.
- Participants will apply these techniques to scenarios of their own with a planning tool.
- Out-of-your-chair activity demonstrating the impact of no feedback, negative feedback, positive feedback and specific feedback.
- Feedback assessment: How is feedback flowing within your group
Mastering the Mechanics of Feedback
- Construct messages that encourage change and reduce defensiveness
- Make praise more meaningful, effective and ‘sticky’
- Prioritizing Feedback: What is the one thing that could change everything?
- Difficult messages
Tailoring Feedback: Four Communication Formats
- Choosing the most effective format
- Directive (“I need you to…”)
- Demonstrative (“Here’s how I…”)
- Participatory (“Let’s work through this…”)
- Collaborative (“How can we…”)
Managing Up and to the Side
- Offering feedback to your boss and your peers
- Team Leads